Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange. 7 days refund and return only acceptable if product is unused. ( If product is already installed in your vehicle refund and return may be declined).
Faulty products will be send to supplier for repair. It may take 5-7 working days to repair your product. Fast&Quick Audio is not liable to provide you similar item to use in that period of time.
If your purchased product become faulty in first 7 days of purchase. You may be eligible for refund. ( Fast&Quick Audio is liable to repair your product under consumer warranty act ). Only faulty products can be refunded.
Change of Mind:
Usually when you buy a product or service, the sale is final unless the item is faulty or damaged.
The retailer doesn’t have to give you a refund or exchange if:
- you change your mind
- your circumstances change
- you find cheaper products elsewhere.
Fast&Quick Audio may offer limited period warranty for some products. Please choose your product carefully, If product is faulty, refund may be issued to customer.
If you are buying Used products from Fast&Quick Audio, Fast&Quick Audio do not offer any Guaranty or warranty on such products. Please choose your product carefully.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.( Applies online purchases and in-store if product is not installed )
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Any item that is returned more than 10 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at our email address.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or faulty.
Shipping returns
To return your product, you should mail your product to: 12/529 Great south road, Manukau city.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Fast@quickaudio.info for questions related to refunds and returns.